Why Customers Quietly Quit Rewards Programs, and What 2026 Research Says Keeps Them
New 2026 research shows why shoppers lose interest in rewards programs: slow earning, expiring points, dull rewards. Here's how to fix each one.
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Industry updates for businesses that run on regulars
Research, trends and practical ideas on customer loyalty and repeat visits, from the team behind Touch Won, the customer loyalty rewards program.
Starbucks Rebuilt Its Rewards Program. Here Are 5 Lessons Any Small Business Can Use
Starbucks overhauled its rewards program in 2026 based on member feedback. Five lessons small-business owners can use to keep regulars coming back.
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Fewer Visits, Bigger Tickets: What the Amusement Industry's Latest Numbers Mean for Your Business
Six Flags and Dave & Buster's posted fewer visits but stronger spending per guest. Here's what that means for keeping your own regulars coming back.
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